Waiter

About the job

WAITERRestaurant: Kishitei Japanese Restaurant Location: Osu, Accra Employment Type: Full-Time About Kishitei Japanese Restaurant Kishitei Japanese Restaurant is committed to creating a warm and memorable dining experience through quality food, attentive service, and genuine hospitality. We are seeking a friendly, attentive, energetic, and customer-focused Waiter to join our restaurant team. The successful candidate will welcome guests, provide knowledgeable and courteous service, accurately take orders, and ensure that every guest enjoys a smooth and satisfying dining experience. Applicants with relevant hospitality or restaurant experience will be given preference. However, candidates without previous experience can apply, as training is available for suitable applicants. Role Overview As a Waiter, you will serve as an important part of the guest experience. You will welcome customers, guide them through the menu, take and serve orders accurately, respond to requests, and maintain a clean and organized dining area. You will work closely with the kitchen and other restaurant team members to ensure orders reach guests accurately and promptly while maintaining high standards of service and professionalism. Key Responsibilities Guest Service Welcome guests warmly and professionally upon arrival. Escort guests to their tables and provide menus when required. Explain menu items, ingredients, preparation methods, and available options clearly. Answer guest questions and make appropriate recommendations based on their preferences. Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams. Serve food and beverages promptly and professionally. Check on guests regularly to ensure they are satisfied with their meals and service. Respond promptly and courteously to guest requests. Handle customer concerns professionally and escalate issues to the appropriate supervisor when necessary. Maintain a friendly, attentive, and respectful attitude throughout every guest interaction. Order & Service Management Record customer orders accurately using the restaurant’s approved ordering system or procedures. Confirm special requests, dietary requirements, allergies, and other relevant instructions. Coordinate with kitchen staff to ensure orders are prepared and delivered correctly. Monitor the progress of orders and communicate delays to guests appropriately. Serve meals according to restaurant standards and presentation requirements. Clear tables efficiently and prepare them for the next guests. Present bills accurately and process payments according to restaurant procedures where required. Thank guests and encourage them to return. Restaurant Standards Maintain clean, organized, and well-presented tables and dining areas. Set tables with the appropriate cutlery, glassware, menus, and other items. Keep service stations clean, stocked, and organized. Follow all restaurant hygiene, food-safety, and health-and-safety procedures. Handle crockery, glassware, cutlery, and restaurant equipment carefully. Report damaged equipment, spills, hazards, or maintenance concerns promptly. Support opening and closing procedures as assigned. Maintain professional personal hygiene and appearance at all times. Teamwork & Operations Work closely with chefs, kitchen assistants, cashiers, supervisors, and other restaurant staff. Communicate customer feedback and service issues to the appropriate team members. Assist colleagues during busy service periods. Support restaurant events, special functions, and high-volume service periods. Follow restaurant policies, service standards, and operating procedures. Participate in training and continuously improve product knowledge and service skills. Perform other duties assigned by management. Qualifications & Experience Applicants with relevant restaurant, hospitality, customer service, or waiter experience will be given preference. No previous experience? Training is available for suitable applicants. A genuine interest in hospitality and customer service. Good verbal communication and interpersonal skills. Ability to listen attentively and understand guest needs. Ability to work efficiently in a fast-paced restaurant environment. Strong attention to detail and accuracy when taking orders. Good personal presentation and professional conduct. Reliable, punctual, energetic, and hardworking. Ability to work effectively as part of a team. Willingness to work flexible shifts, including evenings, weekends, and public holidays, where required. How to Apply Apply online by clicking on the application button. Application Deadline: 20 October 2026