Senior Solutions Engineer
Accra · Greater Accra
Apply directly with the employer. Mzlynn does not collect applications.
About the job
What You Will Do Lead end-to-end platform implementation engagements — discovery, architecture, configuration, testing, and production cutover — for enterprise platforms such as ServiceNow, Palo Alto Cortex XSOAR, OneTrust, or Workday. Conduct stakeholder discovery workshops to document business requirements, map existing workflows, and define the target-state architecture. Architect platform solutions that align with enterprise standards — module configurations, integration architectures, data migration strategies, and security models. Build and configure platform instances from the ground up: custom workflows, automation rules, dashboards, role-based access controls, and third-party integrations. Develop and execute comprehensive test plans — functional, integration, UAT coordination, and performance validation — to ensure production readiness. Create detailed runbooks, architecture documentation, and knowledge-transfer materials for clean handover to client operations teams. Manage implementation timelines, scope, and deliverables, delivering on-time and on-budget outcomes that rival major consulting firm quality. What We’re Looking For 5+ years of enterprise platform implementation experience, with at least 2 full-cycle greenfield deployments on platforms such as ServiceNow, Cortex XSOAR, OneTrust, Workday, or equivalent. Proven ability to lead discovery workshops, produce solution design documents, and present architectural recommendations to senior stakeholders. Deep technical proficiency in at least one major enterprise platform, with relevant vendor certifications (ServiceNow CIS, Palo Alto XSOAR Certified, OneTrust Fellow, Workday Pro, or equivalent). Experience with data migration planning, integration architecture (REST APIs, middleware, iPaaS), and cutover management. Strong project-management instincts — scoping work, managing timelines, and communicating risk proactively. Flawless English communication skills to run client-facing workshops and deliver executive presentations.