Receptionist

About the job

Receptionist Company: Canwin Hotel Limited Location: Sakumono, Accra, Ghana Employment Type: Full-time Company Profile Canwin Hotel Limited is a hospitality establishment committed to providing guests with a comfortable, welcoming, and memorable experience. We value professional service, attention to detail, teamwork, and genuine hospitality. We are looking for a friendly, organized, and customer-focused Receptionist to join our team in Sakumono. If you enjoy meeting people, solving problems, and creating positive guest experiences, we welcome you to apply. Job Summary The Receptionist will serve as the first point of contact for guests and visitors. The successful candidate will provide a warm welcome, manage guest check-in and check-out, respond to enquiries, handle reservations, and support the smooth operation of the hotel’s front desk. You will represent Canwin Hotel Limited professionally and ensure that every guest receives efficient, courteous, and personalized service throughout their stay. Key Responsibilities Welcome guests and visitors warmly and professionally. Manage guest check-in and check-out processes efficiently. Verify guest information and maintain accurate front-desk records. Handle reservations, cancellations, amendments, and guest enquiries. Provide guests with accurate information about hotel services, facilities, policies, and local attractions. Answer and direct telephone calls and respond to emails and other guest communications. Address guest requests, concerns, and complaints promptly and professionally. Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs. Process payments, issue receipts, and maintain accurate financial records as required. Monitor room availability and communicate relevant updates to the appropriate departments. Maintain accurate guest records and protect guest confidentiality. Assist guests with transportation arrangements, directions, and other reasonable requests. Maintain a clean, organized, and professional reception area. Follow hotel procedures, service standards, and safety requirements. Prepare and maintain shift reports and other front-office documentation. Support colleagues during busy periods to maintain efficient hotel operations. Perform other front-office duties assigned by the supervisor or management. Educational Requirements Senior High School (SHS) certificate or equivalent qualification. A Certificate, Diploma, HND, or degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field will be an advantage. Additional training in customer service, front-office operations, or hospitality will be an added advantage. Experience and Skills Previous experience as a receptionist, front-desk officer, customer-service representative, or in a similar hospitality role will be an advantage. Excellent verbal and written communication skills. Strong customer-service and interpersonal skills. Professional, friendly, and confident manner when dealing with guests. Good organizational and time-management skills. Ability to handle multiple tasks while maintaining attention to detail. Good basic computer skills and familiarity with hotel reservation or front-office systems will be an advantage. Ability to handle cash and basic financial transactions accurately. Strong problem-solving skills and a positive attitude. Ability to remain calm and professional when handling difficult situations. Good grooming and professional presentation. Ability to work effectively as part of a team. Flexibility to work shifts, weekends, and public holidays when required. How to Apply Apply online by clicking on the application button. Application Deadline: 29 October 2026