Customer Service Support

About the job

Customer Service Support Company: Ashtown Chek Chek Location: Accra, Ghana Employment Type: Full-Time Company Profile Ashtown Chek Chek is a customer-focused organisation committed to providing reliable services and creating positive experiences for its customers. The company values professionalism, responsiveness, teamwork, and customer satisfaction. As the organisation continues to grow, it is looking for a friendly, proactive, and service-oriented Customer Service Support professional to join its team in Accra. Job Summary The Customer Service Support professional will serve as a key point of contact between the company and its customers. You will respond to customer enquiries, provide accurate information, resolve issues, process requests, and ensure that every customer receives timely and professional support. The ideal candidate will enjoy working with people, communicate confidently, remain calm under pressure, and consistently look for ways to improve the customer experience. Key Responsibilities Respond promptly and professionally to customer enquiries through phone, email, social media, and other communication channels. Provide customers with accurate information about the company’s services, processes, and offerings. Listen carefully to customer concerns and identify appropriate solutions. Resolve customer complaints and service issues efficiently and courteously. Escalate complex or unresolved issues to the appropriate team or supervisor. Follow up with customers to ensure that their concerns receive satisfactory resolution. Process customer requests, orders, bookings, enquiries, or other service-related activities accurately. Maintain accurate and up-to-date customer records and service information. Document customer interactions, complaints, resolutions, and follow-up actions. Build positive and professional relationships with customers. Support customers throughout their service journey and ensure a smooth experience. Identify recurring customer issues and recommend practical improvements. Coordinate with internal teams to resolve customer requests efficiently. Follow established customer service procedures, standards, and policies. Handle customer information responsibly and maintain confidentiality. Monitor customer feedback and share useful insights with management. Meet established service standards, response times, and performance targets. Support other customer service and administrative activities as required. Qualifications and Experience Bachelor’s degree, HND, diploma, or relevant qualification in Customer Service, Business Administration, Communications, Marketing, or a related field. Minimum of 2 years’ relevant customer service or customer support experience. Proven experience handling customer enquiries, complaints, and service requests. Excellent verbal and written communication skills. Strong interpersonal and active-listening skills. Ability to remain professional, patient, and courteous when handling difficult customers. Strong problem-solving and conflict-resolution abilities. Good computer skills and proficiency in Microsoft Office applications. Experience using CRM systems, customer service platforms, or communication tools is an advantage. Strong organisational and time-management skills. Ability to manage multiple customer requests while maintaining accuracy. A positive, proactive, and customer-first attitude. Ability to work effectively both independently and as part of a team. Key Competencies Customer focus Communication Active listening Problem-solving Conflict resolution Patience and empathy Attention to detail Teamwork Time management Professionalism Reliability and accountability Positive attitude What We Offer A welcoming and supportive working environment. The opportunity to develop valuable customer service and professional skills. A collaborative workplace where teamwork and customer satisfaction are valued. Opportunities for learning, growth, and career development. The opportunity to make a direct impact on the customer experience. How to Apply Apply online by clicking on the Application button. Application Deadline: 16 October 2026