Customer Sales Assistant

About the job

Customer Sales Assistant Company: Summer Wind Ghana Location: Accra, Ghana Employment Type: Full-time Company Profile Summer Wind Ghana specializes in luxurious lighting and ceiling fans at affordable prices, helping customers create comfortable, stylish, and welcoming spaces. We are looking for a friendly, professional, and customer-focused Customer Sales Assistant to join our team in Accra. The successful candidate will engage customers, understand their needs, recommend suitable products, and provide excellent service throughout the buying process. This role is ideal for someone who enjoys interacting with people, has a strong interest in sales, and can confidently help customers find products that match their preferences and requirements. Job Summary The Customer Sales Assistant will welcome and assist customers, provide accurate product information, respond to enquiries, support sales activities, and help customers make informed purchasing decisions. You will represent Summer Wind Ghana professionally and contribute to a positive customer experience while supporting the company’s sales objectives. Key Responsibilities Customer Service and Sales Welcome customers warmly and create a positive shopping experience. Engage customers to understand their lighting and ceiling-fan needs, preferences, and budgets. Recommend suitable products based on customer requirements. Explain product features, benefits, specifications, pricing, and usage clearly. Respond promptly and professionally to customer enquiries. Assist customers throughout the sales process, from product selection to purchase. Follow up with prospective customers where necessary. Build positive relationships with customers and encourage repeat business. Handle customer concerns professionally and escalate complex issues to the appropriate supervisor. Support the team in achieving agreed sales targets. Product Knowledge Develop a strong understanding of the company’s lighting and ceiling-fan products. Stay informed about new products, promotions, pricing, and product specifications. Demonstrate products and explain their practical applications to customers. Help customers compare products and select options that meet their needs. Provide accurate information and avoid making unauthorized product or pricing commitments. Sales and Store Support Maintain an attractive, organized, and welcoming sales environment. Ensure products and displays remain clean, properly arranged, and well presented. Assist with stock checks and communicate product availability to customers. Record customer enquiries, orders, and relevant sales information accurately. Support promotional activities and product campaigns. Assist with basic administrative tasks related to customer sales. Work closely with colleagues to ensure customers receive timely and accurate service. Digital and Administrative Support Use basic computer and internet tools to support customer service and sales activities. Respond to customer enquiries through approved digital communication channels. Maintain accurate customer and sales records. Assist with preparing basic sales reports and other documentation when required. Support online product enquiries and customer follow-ups as directed. Educational Requirements Minimum of Senior High School (SHS) qualification. A Diploma, HND, or degree in Marketing, Sales, Business Administration, Customer Service, or a related field will be an advantage. Experience and Skills Previous experience in sales, retail, customer service, or a related role is an advantage. Excellent communication and interpersonal skills. Strong customer-service orientation. Ability to engage customers confidently and understand their needs. Ability to recommend appropriate products and provide practical solutions. Basic computer and internet skills. Good organizational and follow-up skills. Ability to learn product information quickly. Interest in sales and willingness to achieve agreed targets. How to Apply Apply online by clicking on the application button. Application Deadline: 29 October 2026