Call Center Operator

About the job

CALL CENTER OPERATORCompany: Covenant Contractor Location: Accra – Roman Ridge, Ghana Employment Type: Full-Time About Covenant Contractor Covenant Contractor is seeking a professional, customer-focused, and reliable Call Center Operator to join its team in Roman Ridge, Accra. The successful candidate will serve as an important point of contact between the company and its customers, clients, and other stakeholders. You will handle incoming and outgoing calls, respond to enquiries, provide accurate information, record customer interactions, and ensure that callers receive timely and professional assistance. Role Overview As a Call Center Operator, you will represent the company through every customer interaction. You will communicate clearly, listen actively, understand customer needs, resolve enquiries where possible, and escalate issues that require further attention. The role requires excellent communication skills, patience, professionalism, and the ability to remain calm and helpful while handling multiple enquiries in a fast-paced environment. Key Responsibilities Answer incoming calls promptly and professionally. Make outgoing calls to customers, clients, and other stakeholders when required. Welcome callers and create a positive customer experience. Listen carefully to customer enquiries and understand their needs. Provide accurate information about the company’s products, services, processes, and activities. Handle customer complaints and concerns calmly and professionally. Resolve customer enquiries within the scope of your responsibilities. Escalate complex or unresolved issues to the appropriate department or supervisor. Record customer interactions, enquiries, complaints, and resolutions accurately. Maintain up-to-date customer and call records. Follow up on outstanding customer enquiries and requests. Respond to customer messages and other communication channels where required. Direct calls to the appropriate departments, personnel, or service teams. Maintain professional telephone etiquette at all times. Follow approved call-handling procedures, scripts, and service standards. Maintain confidentiality when handling customer and company information. Identify recurring customer concerns and communicate them to management. Support customer surveys, feedback collection, and service-improvement initiatives. Meet assigned call-handling, response-time, customer service, and quality targets. Maintain a professional and positive attitude during all customer interactions. Perform other customer service and call-center duties assigned by management. Qualifications & Requirements WASSCE, Diploma, HND, Bachelor’s Degree, or equivalent qualification. Previous experience in a call center, customer service, reception, sales, or contact-center environment will be an advantage. Excellent verbal and written communication skills. Clear, confident, and professional telephone manner. Strong listening and interpersonal skills. Ability to communicate effectively with different types of customers. Good basic computer skills and ability to navigate digital systems. Ability to accurately record information and maintain customer records. Strong problem-solving and customer-service skills. Ability to remain calm and professional when handling difficult or dissatisfied customers. Strong attention to detail. Good organizational and time-management skills. Ability to work effectively as part of a team. Professional appearance and conduct. Willingness to learn company systems, products, and procedures. How to Apply Apply online by clicking on the application button. Application Deadline: 30 October 2026