Administrative / Community Experience Officer

About the job

Administrative / Community Experience Officer Company: AF Haven Spaces Location: Accra, Ghana Employment Type: Full-Time Company Profile AF Haven Spaces creates welcoming, professional, and inspiring spaces designed to support productive work, meaningful connections, and thriving communities. We believe that great spaces become truly valuable when people feel welcomed, supported, connected, and empowered to do their best work. We are looking for a proactive, organized, and people-focused Administrative / Community Experience Officer to join our team in Accra. This role is ideal for someone who enjoys working with people, managing administrative responsibilities, coordinating activities, and creating memorable experiences for members, visitors, partners, and guests. Job Summary The Administrative / Community Experience Officer will manage day-to-day administrative activities while creating a warm, professional, and engaging experience for the AF Haven Spaces community. The successful candidate will serve as a key point of contact for members and visitors, coordinate community activities, support facility operations, maintain accurate records, and ensure that the space operates smoothly and efficiently. We are looking for someone who takes initiative, communicates confidently, pays attention to detail, and genuinely enjoys creating positive experiences for people. Key Responsibilities Welcome members, visitors, clients, and guests and provide a professional and friendly experience. Serve as a key point of contact for community members and respond promptly to enquiries and requests. Manage day-to-day administrative activities and maintain accurate office records. Coordinate bookings, meeting rooms, schedules, events, and community activities. Maintain an organized, clean, professional, and welcoming environment across the workspace. Build strong relationships with members and understand their needs, concerns, and feedback. Resolve member concerns promptly and escalate complex issues when necessary. Support the planning and execution of community events, workshops, networking sessions, and other activities. Develop initiatives that encourage member engagement, interaction, and a strong sense of community. Maintain member databases, attendance records, bookings, correspondence, and other administrative information. Manage incoming calls, emails, messages, and general enquiries professionally. Coordinate office supplies, equipment, vendors, and routine administrative requirements. Work closely with internal teams and service providers to ensure smooth daily operations. Monitor facilities and promptly report maintenance, safety, or operational issues. Assist with invoicing, payments, documentation, and other administrative processes when required. Gather member feedback and recommend practical improvements to enhance the community experience. Prepare routine reports and updates on administrative activities, member engagement, and community initiatives. Support marketing and communications activities by sharing relevant community updates and announcements. Maintain confidentiality and handle sensitive member and company information responsibly. Contribute ideas that improve operational efficiency, customer satisfaction, and the overall experience at AF Haven Spaces. Qualification Required & Experience Degree/HND qualification in Business Administration, Hospitality Management, Communications, Marketing, Public Relations, Management, or a related field. Previous experience in administration, customer service, hospitality, community management, coworking spaces, or a related role will be an advantage. Strong interpersonal and customer-service skills. Excellent verbal and written communication abilities. Strong organizational and time-management skills. Ability to manage multiple tasks and priorities while maintaining attention to detail. Strong problem-solving skills and a proactive approach to addressing challenges. Comfortable using Microsoft Office, Google Workspace, and other digital productivity tools. Ability to coordinate events, activities, schedules, and multiple stakeholders effectively. Professional, friendly, confident, and approachable personality. Strong ability to work independently while contributing effectively to a collaborative team. A genuine interest in building communities and creating positive experiences for people. What We Offer At AF Haven Spaces, we believe that people thrive when they feel valued, connected, and supported. We provide a collaborative and welcoming environment where you can take ownership, develop your skills, build meaningful relationships, and contribute to a growing community. As an Administrative / Community Experience Officer, you will have the opportunity to shape the everyday experience of our members and play an important role in creating a space where people feel at home and empowered to succeed. Application Requirements Interested applicants should submit the following: Cover Letter Curriculum Vitae (CV) Portfolio How to Apply Apply online by clicking on the application button. Application Deadline: 15 October 2026